The Sarpy County 911 center will have a new home next year. The county is renovating a building on its main campus in Papillion to better serve dispatchers, public safety agencies and the public.
The renovation project kicked off Friday, Jan. 30, with a wall-breaking ceremony, signifying the start of demo and construction.
“Our 911 dispatchers are the bridge between the people who live in Sarpy County and our dedicated first responders,” Sarpy County Commissioner David Klug said. “This project meets the county’s long-term needs and supports our dispatchers in carrying out life-changing responsibilities.”
The 911 center dispatches law enforcement, fire and emergency medical services for the Cities of Bellevue, Gretna, La Vista, Papillion and Springfield, in addition to unincorporated Sarpy County. Sarpy dispatchers receive, on average, more than 5,000 calls to 911 and more than 8,700 non-emergency calls each month.
The county expanded its footprint last year when it purchased a neighboring building at 1200 Golden Gate Drive, formerly occupied by Pinnacle Bank, with the intent to convert it to a modern 911 center.
The county worked with Clark & Enersen on the design plan and has contracted with construction manager Beckenhauer Construction to bring that vision to life.
The renovated 911 center will offer space that accommodates existing needs and future growth, room for training and a modern work environment for staff, among other things.
“Our public safety services are second to none, and we’re looking forward to seeing this building transform into a modern 911 center that serves the needs of our growing community and our dispatchers,” Commissioner Jim Warren said.
Dispatchers have worked out of the basement in the county’s administration building since 1995. The current center will serve as a secondary back-up facility once the renovation is complete, expected in early 2027.
“The updated building will match the professionalism we see from our dispatchers every day. The board recognized the renovation as a critical investment in public safety, and we’re grateful for that support,” said Bill Muldoon, the Emergency Communications Director for Sarpy County. “We can’t wait for moving day.”
